Culture Matters: Building the Wise Firm

Let’s face it, we live in a Burger King world of “having it your way.” We want customization, immediate gratification and to be the center of attention. We know what we want, how we want it and the sooner the better. Yet, even in a role as a service provider, I still find it difficult to deliver on that expectation.

My first job in the corporate world was serving in an administrative capacity on a team with about 150 people. I was certain that I was at the bottom of the ladder, but figured there was lots of room to stretch and grow. Had you read over my job description, like many similar job descriptions in most organizations these days, chances are you would see the following under the list of responsibilities: “Perform other duties that may be required.”