beBetter 

I started out this morning at 4:30 a.m. taking CeCe to the airport for a 6 a.m. flight to North Carolina to meet up with several of her girlfriends for four days in the mountains.  

When we pulled into the airport departure lane this morning, I jumped out and unloaded CeCe’s 49.8-pound luggage (she utilizes every ounce). As I unload her carry-on, I see CeCe frantically looking in her purse. She yanks the luggage handle from me, flips it over and unzips this overpacked suitcase. "What’s wrong?" is barely out of my mouth when she breathlessly responds, “I can’t find my wallet!”

Recently, I surprised a team member by requesting that we role-play a difficult situation I had to address the following week. “Joey, why do you want to role-play this? As Executive Partner with tons of experience, why are you wasting time role-playing this discussion?” he asked. Great questions that brought to light how often we don’t gain the benefits of role-playing.