Customer Experience Before Upgrade
I’m staring at my cell phone ringing from an unknown number on my way home from our cabin where DIRECTV has missed their second appointment with me. It’s three hours round trip so you can imagine my mindset is not exactly even-tempered. I have been talking with the DIRECTV support team and advanced resolution team all morning. And based on my experience, there’s nothing advanced about their service or capabilities. I did learn a few new excuses which I took the time to point out as they rolled each one out.
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